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    All our products come with a one-year warranty against manufacturer defects. It does not include damage caused by misuse, accident, abuse, neglect or other external causes. We ask the buyer to return the defected item (covering return shipping costs) and we cover all replacement shipping. Provided with cause for warranty replacement, if the item defects within 30 days, we will also be responsible for the return shipping fee.

    Dr.Arrivo devices that are not sold on are not covered by our warranty. Warranty is not available for skincare/perishable products.


    For all repairs or exchanges, please contact Customer Service at
    Email: [email protected], Monday-Friday 9:00AM-6:00PM CST

    Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return, please contact Customer Service. We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse. If the returned item does not meet our Return Policy criteria (unopened with all of the original packaging and accessories), then no refund will be given – and the returned item will be shipped back to the customer at their own expense.


    If a return is due to any fault of the customer, such as an incorrect item being ordered or a delivery address being entered incorrectly, the customer shall be responsible for the return shipping costs. If the return is due to an error on the part of, such as shipment of an incorrect item or damage to an item upon arrival, shall be responsible for the return shipping costs.


    Artistic & Co.  (“we”, “our”) respect your privacy and are committed to using responsible practices in the collection, maintenance and use of your personal information. This privacy policy explains our on-line information practices and applies to your use of plug in website link  (the “Website”) and other services offered through the Plug in website link  (the “Privacy Policy”).


    Throughout our Website, you may voluntarily submit information that personally identifies you (“Personally Identifiable Information”). In general, you can visit our Website without telling us who you are or sharing any Personally Identifiable Information about yourself except as follows. We only collect Personally Identifiable Information about you if you choose to share it with us. For example, you may choose to provide Personally Identifiable Information by contacting us via Email or the contact form on our website. Personally Identifiable Information may include, but is not limited to, your name, Email address, physical address, phone number, and messages that you can send to us.


    Like many other websites, ours may collect anonymous usage data (“Non-Personally Identifiable Information”) about your activity at this Website. We may store information about the type of browser you are using, your Internet Protocol (“IP”) address, the time, date, and length of your visit; and the referring site. This information is collected via computer code sent to your computer (commonly referred to as a “cookie”). The cookie will not expire, unless you manually delete it or set your browser to reject it. If you do not accept the cookie, however, you may have difficulty navigating our full Website.


    We use Non-Personally Identifiable Information to manage this Website. We may analyze aggregated anonymous information on the pages visited by our users to make our Website more accessible and useful. Further, we may share this data with third parties, usually to provide services for Artistic & Co. associated with the maintenance of the Website.

    Except as outlined in this Privacy Policy or on the Website, Artistic & Co.  will not sell or share your Personally Identifiable Information to others without your consent. If you choose to submit Personally Identifiable Information to the Website, we will use the information for the purpose you requested.

    In addition, we may share this information with third parties to fulfill your request or to provide other services that may be of interest to you. If you do not wish Artistic & Co.  to use your information in this manner, then do not submit any Personally Identifiable Information to us. In addition, Artistic & Co. may disclose Personally Identifiable Information about you if we believe in good faith that the law requires it (such as a subpoena, court order or a law enforcement request), or if we reasonably believe it is necessary to protect our legal interests. The information collected from you may be transferred to a third party in the event of a sale, acquisition, merger or bankruptcy involving us.


    We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). Our Website is not directed to children, and we do not knowingly collect Personally Identifiable Information from children. If we receive Personally Identifiable Information that we discover was provided by a child, we will promptly destroy such information. Schools and parents should supervise their children’s online activities and consider the use of other means to provide a child-friendly, online environment. If you would like to learn more about COPPA, visit the Federal Trade Commission home page at


    If you have any questions or concerns about ‘s Privacy Policy or its implementation, you may contact us using the information provided on this Website’s “contact us” section. If at any time you decide that we should no longer hold any of your personal data, or wish to change the use to which any such data can be put, please let us know by Emailing us.


    We employ commercially reasonable security measures to reduce the risk of unauthorized access to your Personally Identifiable Information. However, we cannot and do not guarantee that these measures will be sufficient to protect against all efforts to gain unauthorized access to that information.


    Artistic & Co.  may amend this Privacy Policy at any time without specific notice to you. You can determine if this Privacy Policy has been revised since your last visit by referring to the “Effective Date” at the top of this page. Your use of our Website constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us, and you should review this Privacy Policy each time upon visiting the Website to stay informed of its terms.


    We ship to the United States and Canada. All the freights are free. Orders are shipped via USPS Priority, and your signature is required.

    • We DO NOT SHIP to PO Boxes, APO, DPO or FPO addresses.
    • We DO NOT SHIP to USPS or FedEx drop boxes, or any other type of public mailbox.
    • We DO NOT SHIP to international courier or transportation/shipping centers in the United States, including


    Standard orders must be placed by 11:59PM CT to start processing on the next business day. Processing usually takes 2-3 business days, and orders will arrive within 5-8 business days from when the order is shipped. Delivery times are based on orders placed Monday-Friday.

    USPS Priority with Signature Required ships via USPS Priority within the USA, and Canada and all orders require the recipient’s signature upon receipt to avoid any product theft, loss or damage.

    We cannot waive the signature requirement for any reason. However, you are welcome to contact your local USPS location and arrange for them to hold your package for pickup.


    Once your order is confirmed as having shipped, we will provide you with a tracking number so that you can track your package easily. A shipment notification with tracking information will be sent to your email address after your order is processed and leaves our facility.

    UNSUCCESSFUL DELIVERY is not responsible for incorrect shipping information or shipping addresses. It is the customer’s responsibility to provide a correct and accurate shipping address and information. Any charges incurred by to reroute a shipment or make an address correction will be the responsibility of the customer. will make every attempt to contact the customer in advance to avoid additional shipping charges when possible. Please be sure to sign for your package to avoid any product theft, loss or damage. If delivery is attempted and the driver is unable to deliver the package, USPS will return the package to Any charges incurred by due to unsuccessful delivery will be the responsibility of the customer.


    Shipping charges incurred by due to refused shipment will be the customer’s responsibility.



    The website is owned by Artistic & Co.

    By accessing the website, you warrant and represent to Artistic & Co. (referred to as “Website Owner”) that you are legally entitled to do so and to make use of information made available via the website.

    Trademarks & Copyright

    The trademarks, copyrights, names, logos, and service marks (collectively “Trademarks & Copyrights”) displayed on this Website are registered and unregistered trademarks of the Website Owner. Nothing contained on this Website should be construed as granting any license or right to use any Trademarks & Copyrights without the prior written permission of the Website Owner. Any unauthorized use of Trademarks & Copyrights will be subject to legal action.

    External Links

    External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.


    The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law, or residual) regarding the website. However, if expressed on the Website, the Website Owner may offer warrantees or guarantees on products delivered.

    Internal Analysis and Promotions

    We may use information about you for our own internal statistical, design, and operational purposes such as estimating our audience size; measuring aggregate traffic patterns; and understanding demographic, customer interest, purchasing and other trends among our customers. We may also use your Personal Information for the marketing and/or promotion of our products or services. We may outsource all of these tasks to third parties on a confidential basis. If you have received an email from any members of the Company and you wish to no longer receive emails, please click the unsubscribe link found at the bottom of the email.

    Disclaimer Of Liability

    The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Website, any information contained on the Website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

    Conflict Of Terms

    If there is a conflict or contradiction between the provisions of these Website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


    Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

    Applicable Laws

    Use of this Website shall in all respects be governed by the laws of the state Delaware and Nevada in the United States, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Nevada courts located in Nevada, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

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