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      /  Shipping & Returns
    • We DO NOT SHIP to PO Boxes, APO, DPO or FPO addresses.
    • We DO NOT SHIP to drop boxes, or any other type of public mailbox.
    • We DO NOT SHIP to international courier or transportation/shipping centers in the United States, including NewYorkMailBox.com.

     

    Shipping Costs & Delivery Times

    Standard orders must be placed by 11:59PM CT to start processing on the next business day. Processing usually takes 1-2 business days, and orders will arrive within 3-8 business days from when the order is shipped. Delivery times are based on orders placed Monday-Friday.

     

    Shipping Carriers

    UPS with Signature Required in US and Canada.

    All orders require the recipient’s signature upon receipt to avoid any product theft, loss or damage. We cannot waive the signature requirement for any reason. However, you are welcome to contact your local UPS location and arrange for them to hold your package for pickup.

     

    Tracking Packages

    Once your order is confirmed as having shipped, we will provide you with a tracking number so that you can track your package easily. A shipment notification with tracking information will be sent to your email address after your order is processed and leaves our facility.

     

    Unsuccessful Delivery

    Artistic & Co. is not responsible for incorrect shipping information or shipping addresses. It is the customer’s responsibility to provide a correct and accurate shipping address and information. Any charges incurred by Artistic & Co. to reroute a shipment or make an address correction will be the responsibility of the customer. We will make every attempt to contact the customer in advance to avoid additional shipping charges when possible. Please be sure to sign for your package to avoid any product theft, loss or damage. If delivery is attempted and the driver is unable to deliver the package, UPS will return the package to Artistic & Co. Any charges incurred by Artistic & Co. due to unsuccessful delivery will be the responsibility of the customer.

     

    Refused Shipments

    Shipping charges incurred by us due to refused shipment will be the customer’s responsibility.

     

    ​​RETURN & EXCHANGE POLICY​

    You may request to return your purchase within 14 days of the delivery date. You must return your purchase in new condition as you receive them, in their original unaltered box (including an intact UPC code and serial number where applicable) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories to receive a full refund. If your original purchase included free gifts, you must return all associated items for a full refund; the retail value of any free gifts you keep will be deducted from your reimbursement total. Artistic & Co. can only refund the original purchase price. Shipping and handling fees are nonrefundable. If the returned purchase has been opened or used but is not deemed functional defective, Artistic & Co. reserves the right to refuse the return or to charge a minimum 20% restocking fee.


    Returning purchase that does not have prior authorization will be rejected. Please contact us at: info@artistic-co.us prior to your return and we will provide you with a unique RMA#. You must return your purchase to us within 7 days of receiving the RMA#, with the RMA# and invoice included in the package. Please be sure to pack the parcel securely, take it to your selected carrier and then return it to us. We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost packages. Return shipping fees are the responsibility of the customer.


    If the item(s) you receive is defective or damaged, they may be repaired, exchanged or refunded at our discretion for the same model. Beyond the 14-day return window, we will provide standard one-year limited free warranty service.


    Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.

     

    Duty & Tax

    We collect sales Tax in a few states in United States. Please note that for Canada customers import duties and taxes may be levied once your order reaches your country. Charges and customs holding times may vary depending on the value of the package and the final destination address. We try our best to keep charges as low as possible, however we are unable to control or predict the final charges. If you need to pay import duties and taxes, the courier will contact you for more information ahead of delivery. If you have any further questions, please contact our customer service team: info@artistic-co.us.

     

    Warranty

    All our products come with a one-year warranty against manufacturer defects. It does not include damage caused by misuse, accident, abuse, neglect or other external causes. We ask the buyer to return the defected item (covering return shipping costs if beyond 30 days from the day of delivery) and we cover all replacement shipping. Provided with cause for warranty replacement, if the item defects within 30 days, we will also be responsible for the return shipping fee. Devices that are not sold on our website are not covered by our warranty. Warranty is not available for skincare/perishable products.

     

    Limited Liability

    Artistic-co.us is not responsible for personal data or items left in returned merchandise. Artistic-co.us is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within 2 business days of receipt of merchandise.

     

    PRICE ADJUSTMENT POLICY

    If a purchased item goes on sale or further markdown, Artistic-co.us offers a one-time price adjustment on your order, under the following conditions:

    Price adjustment requests must be made within 14 calendar days of your order being placed.

    The same product must be in stock at the time of your price adjustment request.

    ***All policies and terms are subject to change without notice.

    [/vc_column_text][/vc_column][/vc_row]

    SHIPPING POLICY

    We ship within the United States, Canada, China and Australia. Free shipping on US orders above $150. Free shipping on Canada orders over $300. Free shipping on China and Australia orders over $1000. Orders are shipped via UPS in US and Canada. Your signature is required.

    • We DO NOT SHIP to PO Boxes, APO, DPO or FPO addresses.
    • We DO NOT SHIP to drop boxes, or any other type of public mailbox.
    • We DO NOT SHIP to international courier or transportation/shipping centers in the United States, including NewYorkMailBox.com.

     

    Shipping Costs & Delivery Times

    Standard orders must be placed by 11:59PM CT to start processing on the next business day. Processing usually takes 1-2 business days, and orders will arrive within 3-8 business days from when the order is shipped. Delivery times are based on orders placed Monday-Friday.

     

    Shipping Carriers

    UPS with Signature Required in US and Canada.

    All orders require the recipient’s signature upon receipt to avoid any product theft, loss or damage. We cannot waive the signature requirement for any reason. However, you are welcome to contact your local UPS location and arrange for them to hold your package for pickup.

     

    Tracking Packages

    Once your order is confirmed as having shipped, we will provide you with a tracking number so that you can track your package easily. A shipment notification with tracking information will be sent to your email address after your order is processed and leaves our facility.

     

    Unsuccessful Delivery

    Artistic & Co. is not responsible for incorrect shipping information or shipping addresses. It is the customer’s responsibility to provide a correct and accurate shipping address and information. Any charges incurred by Artistic & Co. to reroute a shipment or make an address correction will be the responsibility of the customer. We will make every attempt to contact the customer in advance to avoid additional shipping charges when possible. Please be sure to sign for your package to avoid any product theft, loss or damage. If delivery is attempted and the driver is unable to deliver the package, UPS will return the package to Artistic & Co. Any charges incurred by Artistic & Co. due to unsuccessful delivery will be the responsibility of the customer.

     

    Refused Shipments

    Shipping charges incurred by us due to refused shipment will be the customer’s responsibility.

     

    ​​RETURN & EXCHANGE POLICY​

    You may request to return your purchase within 14 days of the delivery date. You must return your purchase in new condition as you receive them, in their original unaltered box (including an intact UPC code and serial number where applicable) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories to receive a full refund. If your original purchase included free gifts, you must return all associated items for a full refund; the retail value of any free gifts you keep will be deducted from your reimbursement total. Artistic & Co. can only refund the original purchase price. Shipping and handling fees are nonrefundable. If the returned purchase has been opened or used but is not deemed functional defective, Artistic & Co. reserves the right to refuse the return or to charge a minimum 20% restocking fee.


    Returning purchase that does not have prior authorization will be rejected. Please contact us at: info@artistic-co.us prior to your return and we will provide you with a unique RMA#. You must return your purchase to us within 7 days of receiving the RMA#, with the RMA# and invoice included in the package. Please be sure to pack the parcel securely, take it to your selected carrier and then return it to us. We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost packages. Return shipping fees are the responsibility of the customer.


    If the item(s) you receive is defective or damaged, they may be repaired, exchanged or refunded at our discretion for the same model. Beyond the 14-day return window, we will provide standard one-year limited free warranty service.


    Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.

     

    Duty & Tax

    We collect sales Tax in a few states in United States. Please note that for Canada customers import duties and taxes may be levied once your order reaches your country. Charges and customs holding times may vary depending on the value of the package and the final destination address. We try our best to keep charges as low as possible, however we are unable to control or predict the final charges. If you need to pay import duties and taxes, the courier will contact you for more information ahead of delivery. If you have any further questions, please contact our customer service team: info@artistic-co.us.

     

    Warranty

    All our products come with a one-year warranty against manufacturer defects. It does not include damage caused by misuse, accident, abuse, neglect or other external causes. We ask the buyer to return the defected item (covering return shipping costs if beyond 30 days from the day of delivery) and we cover all replacement shipping. Provided with cause for warranty replacement, if the item defects within 30 days, we will also be responsible for the return shipping fee. Devices that are not sold on our website are not covered by our warranty. Warranty is not available for skincare/perishable products.

     

    Limited Liability

    Artistic-co.us is not responsible for personal data or items left in returned merchandise. Artistic-co.us is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within 2 business days of receipt of merchandise.

     

    PRICE ADJUSTMENT POLICY

    If a purchased item goes on sale or further markdown, Artistic-co.us offers a one-time price adjustment on your order, under the following conditions:

    Price adjustment requests must be made within 14 calendar days of your order being placed.

    The same product must be in stock at the time of your price adjustment request.

    ***All policies and terms are subject to change without notice.

    [/vc_column_text][/vc_column][/vc_row]

    SHIPPING POLICY

    We ship within the United States, Canada, China and Australia. Free shipping on US orders above $150. Free shipping on Canada orders over $300. Free shipping on China and Australia orders over $1000. Orders are shipped via UPS in US and Canada. Your signature is required.

    • We DO NOT SHIP to PO Boxes, APO, DPO or FPO addresses.

    • We DO NOT SHIP to drop boxes, or any other type of public mailbox.

    • We DO NOT SHIP to international courier or transportation/shipping centers in the United States, including NewYorkMailBox.com.

     

    Shipping Costs & Delivery Times

    Standard orders must be placed by 11:59PM CT to start processing on the next business day. Processing usually takes 1-2 business days, and orders will arrive within 3-8 business days from when the order is shipped. Delivery times are based on orders placed Monday-Friday.

     

    Shipping Carriers

    UPS with Signature Required in US and Canada.

    All orders require the recipient’s signature upon receipt to avoid any product theft, loss or damage. We cannot waive the signature requirement for any reason. However, you are welcome to contact your local UPS location and arrange for them to hold your package for pickup.

     

    Tracking Packages

    Once your order is confirmed as having shipped, we will provide you with a tracking number so that you can track your package easily. A shipment notification with tracking information will be sent to your email address after your order is processed and leaves our facility.

     

    Unsuccessful Delivery

    Artistic & Co. is not responsible for incorrect shipping information or shipping addresses. It is the customer’s responsibility to provide a correct and accurate shipping address and information. Any charges incurred by Artistic & Co. to reroute a shipment or make an address correction will be the responsibility of the customer. We will make every attempt to contact the customer in advance to avoid additional shipping charges when possible. Please be sure to sign for your package to avoid any product theft, loss or damage. If delivery is attempted and the driver is unable to deliver the package, UPS will return the package to Artistic & Co. Any charges incurred by Artistic & Co. due to unsuccessful delivery will be the responsibility of the customer.

     

    Refused Shipments

    Shipping charges incurred by us due to refused shipment will be the customer’s responsibility.

     

    ​​RETURN & EXCHANGE POLICY​

    You may request to return your purchase within 14 days of the delivery date. You must return your purchase in new condition as you receive them, in their original unaltered box (including an intact UPC code and serial number where applicable) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories to receive a full refund. If your original purchase included free gifts, you must return all associated items for a full refund; the retail value of any free gifts you keep will be deducted from your reimbursement total. Artistic & Co. can only refund the original purchase price. Shipping and handling fees are nonrefundable. If the returned purchase has been opened or used but is not deemed functional defective, Artistic & Co. reserves the right to refuse the return or to charge a minimum 20% restocking fee.

    Returning purchase that does not have prior authorization will be rejected. Please contact us at: info@artistic-co.us prior to your return and we will provide you with a unique RMA#. You must return your purchase to us within 7 days of receiving the RMA#, with the RMA# and invoice included in the package. Please be sure to pack the parcel securely, take it to your selected carrier and then return it to us. We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost packages. Return shipping fees are the responsibility of the customer.

    If the item(s) you receive is defective or damaged, they may be repaired, exchanged or refunded at our discretion for the same model. Beyond the 14-day return window, we will provide standard one-year limited free warranty service.

    Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.

     

    Duty & Tax

    We collect sales Tax in a few states in United States. Please note that for Canada customers import duties and taxes may be levied once your order reaches your country. Charges and customs holding times may vary depending on the value of the package and the final destination address. We try our best to keep charges as low as possible, however we are unable to control or predict the final charges. If you need to pay import duties and taxes, the courier will contact you for more information ahead of delivery. If you have any further questions, please contact our customer service team: info@artistic-co.us.

     

    Warranty

    All our products come with a one-year warranty against manufacturer defects. It does not include damage caused by misuse, accident, abuse, neglect or other external causes. We ask the buyer to return the defected item (covering return shipping costs if beyond 30 days from the day of delivery) and we cover all replacement shipping. Provided with cause for warranty replacement, if the item defects within 30 days, we will also be responsible for the return shipping fee. Devices that are not sold on our website are not covered by our warranty. Warranty is not available for skincare/perishable products.

     

    Limited Liability

    Artistic-co.us is not responsible for personal data or items left in returned merchandise. Artistic-co.us is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within 2 business days of receipt of merchandise.

     

    PRICE ADJUSTMENT POLICY

    If a purchased item goes on sale or further markdown, Artistic-co.us offers a one-time price adjustment on your order, under the following conditions:

    Price adjustment requests must be made within 14 calendar days of your order being placed.

    The same product must be in stock at the time of your price adjustment request.

    ***All policies and terms are subject to change without notice.

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